When a student forgets their password and clicks the "Forgot Password" link, they should receive an email to help them reset it. If a student reports that this email isn't arriving, this article explains the common reasons and shows how you, the teacher, can solve the problem directly.
Part 1: Why a Student Might Not Receive the Email
Before resetting the password yourself, it's helpful to know why the automated email may not have arrived. The most common reasons are:
It's in their Spam/Junk Folder: This is the most frequent cause. Ask the student to thoroughly check their spam, junk, or promotions folder.
Incorrect Email Address: The student may be checking a different email account than the one registered with ChalkTalk, or there could be a typo in the email address on their profile.
School District Filters: Some school email systems have strong firewalls that may block automated emails from outside services.
Part 2: How Teachers Can Reset a Student's Password
As a teacher, you have the ability to manually trigger a password reset for any student in your section. This is the most direct way to solve the problem.
Follow these steps:
Navigate to Course Management from your teacher dashboard.
Click on the correct section that the student is enrolled in.
Find the student in the student list.
Click the three dots (⋮) menu to the right of the student's name.
Select Reset Password from the dropdown menu.
After you click this, a new password reset email will be sent to the student. Ask them to check their inbox (and spam folder) again to find the link and create a new password.